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24U Software development support provides a quality technical-level support for developers who need direct connection with 24U Software engineers to efficiently resolve highly technical issues. Development support means that 24U Software engineers will directly answer questions about the code you are writing or the solution you are designing.
All development support for 24U Software products is handled via electronic mail. Once you have purchased technical support incident(s) send your request, via e-mail, to devsupport@24uSoftware.com. 24U Software engineers will make every effort to provide an initial response to an incident inquiry within three business days.
- A development support incident is defined as a single, discrete problem, i.e. a single technical issue that cannot be subdivided into different issues.
- Each technical support incident is valid for one year from the date of purchase.
- Technical support is provided in English only.
- Technical support is provided via email only.
- 24U Software engineers do not provide user-level assistance for 24U Software products. If you need help installing, using or updating 24U Software products, please refer to the customer support options available at http://www.24uSoftware.com/support.php
We also provide Emergency Aid for FileMaker developers when at least one of our developers is available. Unlike development support incident, our emergency aid service is provided at a hourly rate and any available communication channel can be used, including AIM or Skype.
Check our current availability for Emergency Aid on the right side of this page or at our Find FileMaker Developers profile.
Type: commercial
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